Refund policy


RETURNS & REFUNDS POLICY



Nstyle


At Nstyle, each piece is handmade with care and produced in small quantities, not mass-manufactured. Because of the nature of handmade garments, please read our policy carefully before purchasing.





ONLINE PURCHASES (AUSTRALIA)




30-Day Return Window



We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.



Eligibility for Returns



To be eligible for a return:


  • The item must be unworn, unused, and unwashed
  • All original tags must be attached
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required



Due to the fragile and handmade nature of our garments, items that show signs of wear, washing, alteration, damage, or scent (including perfume) will not be accepted.





How to Start a Return



To request a return, please contact us at:

📧 nstyle.sydney@gmail.com


Once your return is approved, we will provide:


  • A return shipping label (if applicable)
  • Instructions on how and where to send your item



📌 Returns sent without prior approval will not be accepted.


Return Address:

[INSERT RETURN ADDRESS]





DAMAGES, FAULTS & INCORRECT ITEMS



Please inspect your order immediately upon delivery.


If your item is:


  • Faulty
  • Damaged
  • Incorrect (wrong item sent)



Please contact us as soon as possible at nstyle.sydney@gmail.com so we can assess the issue and arrange a suitable resolution.


This policy does not limit your rights under Australian Consumer Law. You are entitled to a repair, replacement, or refund if an item has a major fault.





NON-RETURNABLE ITEMS



The following items cannot be returned or refunded:


  • Sale items
  • Gift cards
  • Custom, made-to-order, or personalised items
  • Items purchased during markets or pop-up events (see below)



If you are unsure whether an item is eligible, please contact us before purchasing.





MARKET & POP-UP PURCHASES



All purchases made at markets, pop-ups, or in-person events are FINAL.


  • No returns, refunds, or exchanges for change of mind
  • Customers are encouraged to try garments on before purchasing
  • Exceptions apply only in the case of a manufacturing fault, in line with Australian Consumer Law






EXCHANGES



We do not offer direct exchanges.


The fastest way to receive another item is to:


  1. Request a return (if eligible)
  2. Place a new order once your return is approved






INTERNATIONAL ORDERS



Please note carefully:


  • All international sales are final
  • No returns, refunds, or exchanges on international orders
  • Sale items are final
  • Import taxes, duties, and customs fees are the responsibility of the customer, not Nstyle




International Shipping Timeframes



International shipping times are estimates only:


  • Estimated delivery: 7–15 business days minimum
  • Delivery times may vary depending on destination, customs processing, and local carriers
  • Nstyle cannot guarantee an arrival date for international orders






REFUNDS (ONLINE AUSTRALIA ONLY)



Once your return is received and inspected, we will notify you of the outcome.


If approved:


  • Refunds will be issued to the original payment method
  • Please allow up to 10 business days for processing
  • Banks and credit card providers may take additional time to finalise the refund



If more than 15 business days have passed since approval, please contact us at nstyle.sydney@gmail.com.





QUESTIONS



If you have any questions about returns, sizing, or suitability before purchasing, we’re always happy to help:

📧 nstyle.sydney@gmail.com